Aetna Medicare Advantage Phone Number to Call Information

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If you are looking for information about Aetna Medicare Advantage phone number, you are at the right page. Here we are going to inform you about that. So, make sure you will read this whole article to get information you need.

Aetna Medicare Advantage Phone Number to Call Information

Aetna Medicare Advantage phone number to call information is 1-855-335-1407 (TTY: 711), 7 days a week, from 8 AM to 8 PM. So, if you want to get information related to Aetna Medicare Advantage, you are able to call at 1-855-335-1407 (TTY: 711).

Aetna® Member Services

You are able to call the member services number on your ID card for personalized service. Or you are able to log in to your member website and select “Help” to get phone number, email and chat options.

Request a Call

Please complete a form to have them call you. All fields marked with an asterisk (*) are needed.

  • The first thing that you have to do is enter your first name.
  • After that, you have to enter your last name.
  • Then, you are able to enter your phone number.
  • Also, you need to enter a Zip Code.
  • Lastly, you are going to ask whether you are an Aetna Medicare member.

Corporate Headquarters Phone Number

For general inquiries, you are able to reach their corporate headquarters at 1-888-US-AETNA (1-800-872-3862) (TTY: 711). For your information, there is no option for the members to get information at this number.

Once again, we inform you that this is the phone number for the Corporate Contact Center. They do not have access to member accounts, however they are able to provide Aetna Member Services contact information. For your convenience, we highly recommend that you add your Member Services number to your phone contacts.

For those who are an Aetna member with the questions about your coverage, you are able to refer to their Member Services page for login information and additional ways to contact them.

Reach Them on Twitter

Another way to reach them is by visiting their Twitter account. There you are able to join them in a conversation about the future of healthcare. Their official Aetna Customer Service Twitter representatives are there to help, listen and learn from you, 24 hours a day, 7 days a week.

Aetna® Provider Networks

According to research, Aetna networks include about 1.3 million health care professionals, over 5,700 hospitals and more than 700,000 primary care doctors and specialists. Whether or not your provider will receive your Aetna Medicare Advantage plan depends on the specific plan you enroll in. Of course, each type of plan has different network rules.

If you are enrolled in an Aetna Medicare Advantage plan, you are likely a member of an:

  • Aetna MedicareSM Plan (HMO)
  • Aetna Medicare Open Access Plan (HMO)
  • Aetna Medicare Prime Plan (HMO)
  • Aetna MedicareSM Plan (PPO)
  • Aetna Medicare Prime Plan (PPO)

Please be sure to ask your health care provider if they receive the terms of your plan before you seek care.

For your information, the Centers for Medicare and Medicaid Services features annual Star Ratings for Medicare Advantage plans. For 2022, Aetna Medicare Advantage Prescription Drug plans earned an overall weighted average rating of 4.29 out of 5 stars. The most of Aetna Medicare plan members are in a plan rated 4.5 stars or higher out of 5 stars.3

Some Information You Need to Know About Aetna’s Medicare Plans

Talking about this, we will also share some information related to Aetna’s Medicare Plans.

Here are some information you need to know about Aetna’s Medicare Plans:

When does the Aetna Medicare plan begin?

This will be based on when you enrolled in your plan. Lots of people choose Medicare plans from Aetna during the Initial Enrollment Period which begins three months before their 65th birthday month. If you enrolled in the three months before your birthday, then your Aetna Medicare plan coverage begins on the first day of the month in which you turn 65 years old.

Do Medicare Medicare plans from Aetna cover the prescription drugs?

After you enroll in an Aetna Medicare plan, then you are going to receive your ID cards, an introductory letter, evidence of coverage documents, and your plan formulary. For your information, the formulary is a list of medications covered by your plan, and also how much of a copayment or coinsurance you pay for each. If you have mail order pharmacy benefits, you are going to get information on how to fill your prescriptions by using this service. generally, these documents will arrive within the first 2 weeks after you enroll in a plan.

Can I utilize Aetna Medicare plans anywhere in the United States?

If you are enrolled in an Aetna Medicare Advantage HMO (health maintenance organization), you are only able to utilize your Medicare Advantage plan for emergency care outside your plan’s coverage area. While if you enrolled in a PPO (preferred provider organization), usually you will be able to use your plan anywhere where Aetna Medicare plans are accepted, even though you pay more for your care.

What other benefits are included in Aetna Medicare plans?

All members of Aetna Medicare Advantage plan have access to the Resources For Living® program that connects you with services in your community such as caregiver support, meal delivery, and help at home. Also, most Medicare plans from Aetna include fitness benefits with SilverSneakers that has over 15,000 participating gyms and fitness centers nationwide. You obtain a basic membership if your plan includes this benefit.

If you have a heavy or chronic health condition, you can also qualify for Aetna’s case management and disease management programs to assist you stay well and avoid hospitalization. Do not worry, these come at no extra cost. Also, some Medicare plans from Aetna include expanded coverage for certain over-the-counter products such as cold medicines, vitamins and home meal delivery for a period of time after discharge from the hospital.

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